Larry Lapide discusses some pitfalls of focusing too much on perfect order metrics rather than the bottom line in Supply Chain Management Review. Like all metrics, perfect order can be "gamed" by making poor decisions like the one described in the article. It's important to be able to drill down to the details so you can uncover situations like this one. Detecting the problem as close to the source as possible will go a long way towards preventing people from manipulating the results to make the metrics look good.

We're currently working on a module to our Insight application that tracks Perfect Order metrics. Contact Steve for a demo.